Resume
EDUCATION
University of Maryland - College Park, MD
2017 – 2020
Graduated December 2020
Japanese (B.A.)
Temple University - Philadelphia, PA
2016 – 2017
Computer Science major
Kudan Institute of Japanese Language and Culture - Tokyo, Japan
7/2015 – 8/2015 and 5/2017 – 7/2017
PROFESSIONAL CERTIFICATIONS
CompTIA A+
International Open Academy 120-hour TESOL certificate
WORK EXPERIENCE
10/2021 - 8/2022: Trainer at Target: Westminster, MD - tasks included helping customers find the best products for their needs, working with my team and leaders to produce sales growth, and keeping extra product organized to help the flow of business.
6/2020 - 10/2021: Online English teacher of Japanese students for Eigox: Japan - tasks included selling Eigox textbooks, working with students of all ages from young children to adults, and marketing myself to new students through my profile.
5/2019 - 8/2019: Produce Specialist at Lidl: College Park, MD - tasks included promoting weekly and seasonal sales to customers, oraganizing and tracking inventory, helping customers find the best products for them, making situational adaptations based on daily and weekly sales, and ordering items for the next operating day.
6/2016 - 8/2016: Exelon Corporation Information Security Intern: Owings Mills, MD - my primary task was responding to incident reports generated from the devices of internal users. I would investigate the severity of the report, take the appropriate next steps, and log the whole process as a ticket in Jira. Other commonly used tools were Splunk for querying and HP Service Manager for engaging with incident reports.
SKILLS AND INTERESTS
Experience with customer service
Experience working in a team and independently
Experience with Active Directory, Windows Server 2019, Splunk, Jira, HP Service Manager, and Linux terminal
Working knowledge of Microsoft Excel
Working knowledge of Java, Windows/Linux/network security, and data structures
CLUBS AND EXTRACURRICULAR ACTIVITIES
Japanese American Student Association: University 2nd and 3rd year
International Business Association: University 1st year
Cyber Security Club: High School 11th-12th grade
High placements in state and national competitions